FAQs | Mondo Negro’s Not-So-Frequently Asked Questions

F.A.Q. — Frequently Anticipated Questions (plus a few nobody asked, but hey, we like to think ahead)

 

1.            What is Mondo Negro, anyway?
Think of us as a black-hole-powered online record & book store: we suck in the rare, the beautiful and the noisy—then fling it straight onto your turntable or bedside table. Vinyl records, cassette tapes, books, zines, the occasional mysterious artifact… all lovingly curated from the global underground.

 

2.            Which formats do you stock?
• Vinyl: LPs, EPs, 7-inch short’n’sweets.
• Cassettes: because your Walkman deserves a comeback.
• Books & magazines: music, art, subculture.
• Zines / merch: irregular but irresistible.

 

3.            New or used records?
Mostly sparkling-new releases and reissues. If we list a pre-loved gem, we grade it honestly—no “VG+++ but actually served as a coaster for thirteen years” tricks.

 

4.            Do you do pre-orders?
Yup. Many future classics are available right now, shipped once the label gods deliver. ETAs are often best-guess; please don’t set your watch by them.

 

5.            Can I request a hard-to-find title?
Challenge accepted. Drop us a line and we’ll hunt it down like vinyl-obsessed truffle pigs.

 

6.            Payment methods?
Major credit cards, PayPal, and other secure wizardry displayed at checkout. Bitcoin paid in riffs coming soon (kidding—maybe).

 

7.            Where do you ship?
From Lisbon to the lunar colonies—if your postal service recognizes your address, we’re there. Rates are calculated at checkout.

 

8.            When will my order ship?
In-stock items blast off within 1–3 business days. Pre-orders launch the moment stock lands in our bunker. See point 4. And a fortune-teller if you’re really desperate.

 

9.            Can you merge multiple orders to save postage?
Absolutely. Email us quickly with your order numbers and we’ll create one glorious package.

 

10.         Return policy?
If something arrives damaged or defective, we’ll make it right faster than you can say “first-press misprint.” For limited collectibles, returns aren’t usually possible—choose wisely, grasshopper.

 

11.         How do you pack items?
Industrial-strength mailers, corner protectors, and enough tape to mummify a… well, a mummy. Your vinyl would make it through a whole Fallout season.

 

12.         How do I hear about new arrivals?
Subscribe to our newsletter or follow us on Instagram. Warning: may cause sudden wallet emptiness.

 

13.         Do you collaborate with labels or artists?
Constantly. Exclusive editions, curated drops, clandestine midnight releases—hit us up if you’re into that.

 

14.         I’m an artist/label—can I stock with you?
We’d love to hear from you. Ping us via the contact page with links, promos, or ritual offerings.

 

15.         Do you have a physical store?

You know what, ask us again in a little while. Our dream—and we have a tendency to make dreams come true—is to open a physical record store in Lisbon, a vinyl café of sorts, where music lovers gather on Saturday mornings over coffee or beer. We are also going to soon grow into a Lisbon-based record label

 

16.         Can I still get my order in person from you until then?
You’ll find us at festivals like Amplifest, Sonic Blast, and pop-ups across Europe, we’ll keep you informed where we show up. If you happen to be in Lisbon, you can also drop us a line beforehand and we’ll be happy to arrange a personal delivery, so you can see for yourself how gorgeous we are.

 

17.         Final question: why “Mondo Negro”?
Because the universe is dark, vast, and full of killer records—and someone had to at least try to map it. Might as well be us.