We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged* or if you receive the wrong item so that we can evaluate the issue and make it right. *if you have the chance please attach pictures of the visible damage
EXCEPTIONS / NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You will be responsible for covering shipping return costs except if the order items are defective, damaged, or wrong. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package, or will provide an alternative shipping option.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. The cost of return shipping will be deducted from your refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Thank you for shopping with Mondo Negro.