Privacy policy

1. Introduction

Welcome to Mondo Negro ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us in any way.

2. Information We Collect

We collect different types of information to improve our services and enhance your experience. This may include:

• Personal Information: Name, email address, phone number, billing/shipping details, and any other information you provide when signing up or making a purchase.

• Payment Information: Processed securely through trusted third-party providers such as Shopify Payments, PayPal, and Eupago (which supports MB WAY, Bizum, and Pix). We do not store full credit card or payment credentials on our servers.

• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and session duration.

• Cookies and Tracking Technologies: We use cookies and similar tools to analyze traffic, manage sessions, and gather demographic insights.

3. How We Use Your Information

We may use your information for purposes such as:

• Providing, operating, and improving our website and services.

• Processing transactions through secure third-party providers.

• Sending order confirmations, shipping updates, and support responses.

• With your consent, sending marketing communications.

• Preventing fraud and complying with legal obligations.

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share information with:

• Payment Processors: We use Shopify Payments, PayPal, and Eupago for secure payment processing. These providers receive necessary payment data to complete your transaction.

• Service Providers: Trusted third parties who help us operate our business (e.g., hosting, analytics, fulfillment).

• Legal Authorities: To comply with legal requirements, prevent fraud, or enforce our rights.

• Business Transfers: In a merger or acquisition, your data may be part of the transferred assets.

All transactions are encrypted and processed in compliance with applicable regulations, including PCI-DSS, GDPR, and PSD2 standards. By completing a purchase, you authorize the processing of your payment information by the respective provider.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. While no system is 100% secure, we continually monitor for vulnerabilities and potential threats.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Request corrections or updates

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent for marketing

• Port your data to another provider

To exercise any of these rights, contact us at info@mondonegro.com.

7. Cookies and Tracking

You may choose to disable cookies via your browser settings. This may affect functionality, but you can still browse and shop on our website.

8. Third-Party Links

Our site may contain links to other websites. We are not responsible for their privacy practices or content. Please review third-party policies before submitting personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. Updates will be posted on this page. Continued use of our services implies acceptance of the revised terms.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, you can contact us via this link or at:

José Odair da Silva Lisboa
info@mondonegro.com
Praça João de Azevedo Coutinho 5, RC D
1170-190, Lisboa, Portugal