Terms of service

Overview

This website is operated by Mondo Negro. Throughout the site, the terms “we,” “us,” and “our” refer to Mondo Negro. We offer this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services. Any new features or tools added to the current store shall also be subject to these Terms. The most current version of the Terms can be reviewed at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our website. Your continued use of the site following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform allowing us to sell our products and services.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent to allow your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws). You must not transmit any malware or destructive code. Any breach of these Terms will result in immediate termination of services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. You agree not to reproduce, sell, or exploit any portion of the Service without our express written permission.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible for inaccurate, incomplete, or outdated information on this site. The material provided is for general information only. We reserve the right to modify site content without obligation to update it. You are responsible for monitoring changes.

4. Modifications to Service and Prices

Prices are subject to change without notice. We reserve the right to modify or discontinue any part of the Service without notice. We are not liable for any modifications, price changes, or service discontinuation.

5. Products or Services

Certain products or services may be available exclusively online and may have limited quantities. They are subject to return or exchange only per our Refund Policy. We reserve the right to limit sales to individuals, regions, or jurisdictions. We do not guarantee that product descriptions or colors on your monitor will be accurate.

Please note that most images in our store are mock-ups and digital representations of expected final products. Vinyl pressings, prints, and other items may vary slightly from their mock-up images.

Unsealed Items

Some items may arrive unsealed for the following reasons:

We may open copies ourselves to verify variants (e.g., vinyl colors) if they are not sufficiently labeled by the distributor, label, or publisher.
Some products come factory unsealed, as per the distributor’s or manufacturer’s standards.

This does not affect the condition or authenticity of the item.

6. Accuracy of Billing and Account Information

We reserve the right to refuse or cancel orders at our discretion. You agree to provide accurate, complete purchase and account details, including updated email addresses and credit card information.

7. Stock Availability

Mondo Negro does not work with dead stock, except for pre-order items. All items listed as available are in stock and ready to ship. However, we sell through this website, Discogs, and at festivals/pop-ups. While we strive to keep inventory accurate across platforms, occasional discrepancies may occur. If an item from your order is no longer available, we will contact you immediately. You may choose to replace the item, receive a refund, or cancel the order. If you wish, we can also try to restock the item as soon as possible and notify you when it is available again.

8. Pre-orders

General Information

Pre-order items are clearly marked as "Pre-order" on our website and include an estimated shipping date. When ordering a pre-order item, please note:

All items ordered together with a pre-order item will be shipped together once the pre-order is available.
The estimated shipping date is subject to manufacturer, distributor, and logistics delays, which are beyond our control.
We endeavor to ship all pre-orders on release day, but due to supply chain issues, shipping constraints, or distributor allocation, it may take an additional 2-3 business days before shipment.

Distributor Allocation & Supply Chain Issues

Sometimes, manufacturers and distributors limit stock allocation due to high demand. This means we may receive fewer copies than originally ordered. If this happens:

We will distribute stock among existing pre-orders as fairly as possible.
If we receive fewer items than expected, we may partially fulfill or cancel and refund affected orders.
We will attempt to source additional stock if possible.

Due to global vinyl production delays, record pressing plants often face:

Supply chain issues.
Staff shortages affecting production timelines.
Logistics delays in distribution and shipping.

These factors can result in pre-orders being delayed for weeks or months, but we will communicate updates as soon as we have them.

Payment for Pre-orders

Payment for pre-orders is charged at checkout, not upon shipment. This allows us to secure stock from suppliers in advance. If a pre-order is delayed or canceled due to distributor allocation, we will offer a full refund or alternative options.

For further details, please refer to our Refund Policy and Shipping Policy.

9. Delivery Conditions

Delivery conditions, estimated delivery dates, and any supply restrictions can be found on our website or in the respective quote. The risk of accidental loss or damage to goods during shipping transfers to you upon delivery, except when you have arranged independent transport not specified by us.

Economy shipping does not include tracking or insurance. Mondo Negro is not responsible for lost, delayed, or undelivered orders sent via this method. Customers selecting economy shipping assume full responsibility for any issues. We strongly recommend choosing a tracked shipping method for better security.

For non-EU orders, customs duties, taxes, and fees may apply, determined by the destination country. These charges are the recipient’s responsibility. Please check with your local customs office for details.

For more shipping details, please visit our Shipping Policy.

10. Third-Party Links

Our site may include links to third-party websites or services that are not affiliated with Mondo Negro. We are not responsible for examining or evaluating the content, accuracy, or reliability of any third-party materials. We do not endorse and are not liable for any third-party websites, products, or services. Please review the terms and policies of any third-party providers before engaging with them.

11. User Comments and Feedback

Any content you submit, including comments and suggestions, may be used by us without restriction. We reserve the right to monitor and remove content that violates laws, intellectual property rights, or these Terms. You are solely responsible for your submissions.

12. Personal Information

Your submission of personal information is governed by our Privacy Policy.

13. Contact Information

For further details, please review the full Terms of Service on our website. If you have any questions, contact us at info@mondonegro.com.